Shipping policy

Shipping Policy

Last Updated: 26 September 2026

Thank you for shopping with us. We aim to make your delivery experience simple, reliable, and transparent.

1. UK Delivery

We currently offer delivery across the United Kingdom.

Standard Delivery

  • Delivery time: 2–5 working days

  • Shipping cost: Calculated at checkout

  • Orders are dispatched Monday to Friday, excluding UK public holidays.

Express Delivery

  • Delivery time: 1–2 working days

  • Shipping cost: Calculated at checkout

  • Express delivery is available for eligible UK addresses and orders placed before the applicable daily cut-off time.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier disruptions, severe weather, public holidays, or circumstances outside our control.

2. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please make sure your delivery address and contact information are correct before completing your order.

3. Tracking Your Order

If tracking is available for your shipment, your tracking number will be provided by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after dispatch.

If your tracking information has not updated for several working days, please contact our customer service team.

4. Delivery Delays

Estimated delivery times are provided as a guide.

We are not responsible for delays caused by:

  • Courier or postal service disruptions

  • Severe weather

  • Public holidays

  • Incorrect or incomplete delivery addresses

  • Failed delivery attempts

  • Events outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us so we can assist you.

5. Incorrect Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be resent.

Please contact us as soon as possible if you notice an error in your delivery address.

6. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged items, we may ask you to provide photographs of:

  • The damaged product

  • The packaging

  • The shipping label

We will investigate the issue with the relevant courier and work with you to resolve it.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on the service used.

If you are unavailable, the courier may leave the parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery or collection.

Please follow the instructions provided by the courier.

8. International Shipping

If international shipping is available, delivery times and shipping charges will be displayed at checkout.

Customers receiving orders outside the UK may be responsible for applicable customs duties, import taxes, VAT, or other local charges, where applicable.

These charges are outside our control and may vary depending on the destination country.

9. Pre-Orders

For pre-order products, the estimated dispatch date will be stated on the product page.

If an order contains both pre-order and in-stock products, we may dispatch the items together with the pre-order unless otherwise stated.

10. Contact Us

If you have any questions about your order or delivery, please contact our customer service team through the contact details provided on our website.

Please include your order number when contacting us so that we can assist you more quickly.

Important: Delivery times are estimates and may vary depending on the destination, courier service, and circumstances outside our reasonable control.